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Legal : Receptionist/Legal administrator From 2024-01 To Current
Duties
- Call handling: Answer and manage incoming calls, taking messages and redirecting calls as necessary.
- Provide general administrative legal duties for real estate clients setting up trusts, wills, power of attorney's, guardianship, probate cases
- Personal assistance to principal attorney and managing attorney including immediate staff, scheduling appointments, managing calendars and managing various personal tasks
- Email management: Organise, respond to and prioritise emails, ensuring effective communication and timely responses.
- Bookkeeping: Performing basic bookkeeping and banking allocations/transactions, manage and maintain financial records, insure prompt payments and accurate records
- Explaining legal processes and procedures to clients in simple and easy to understand terms
- Answering, Screening and forwarding phone calls
Telecommunications : Telephony Support Executive From 2022-05 To 2023-07
Duties
- Perform administrative and support tasks and call answering services to different clients in the hotel industry, real estate, plumbing and heating industry, law firms, private Doctors etc
- Making bookings, reservations, taking payments, cancellations, amendments and managing CRM
- Provide guidance and resolutions to customer enquiries consistent with service and quality standards
- Perform remote receptionist duties, handle high volume of inbound and outbound calls, message taking, call transfer
- Correct completion of customer information and clear explanation of complaints and enquiries including complaints and query escalation to the relevant department
- Inbox management, monitoring and responding to emails timeously : Managing tasks on Hub Spot
Banking : Client Service Consultant From 2016-07 To 2020-01
Duties
- Providing administrative and customer support
- Cross selling of fixed term credit plans, credit card and other bank products
- Issuing loans, verify documents, credit vetting
- Settlements and consolidations
- Switching and conversions of external banking clients
- Point of sale and ATM disputes
- Taking cash deposits, counting, weighing, sorting notes and coins
- New client take up procedure
Inbound call centre agent
2016-07
- Deal with high volumes of daily financial enquiries via telephone and email
- Replies to customers' enquiries, requests, or concerns regarding their payment plans
- Assists on customers' intent to pay overdue invoices
- Taking payments, changing credit card details
- Processes refunds duly authorized by support
- Submit service requests and schedule a repair crew to fix ATM, POS problems onsite
- Keep logs of all calls answered and addressed, including dates and times
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