(Call Centre Agent/Internal Sales)

• Capture orders accurately for assigned customers (correct orders and dates) within the requisite time.

• Read back orders and confirm each line and reference number.

• Process and email add-on and JIT products before the cut off time.

• Ensure the completed detailed activities are captured in CRM

• Provide the call lists to the customer care facilitator for completion and signature at the end of the day.

  • Run and check VAO5, futuristic orders, duplications, completed call lists, open activity reports on a daily basis.

  • Inform customers of load exceptions and dropped stock.

  • Rebook the DSL and short deliveries.

  • Update the customer base, call lists and activities on a continuous basis and email the information to superiors.

  • Advise the customer care facilitator of complaints logged by customers.

  • Ensure that the work station is organized and orders are filed daily.

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Was allocated to Tiger Brands customers and clients

Solving queries and make sure that customers expectations are met.

Orders are captured accurately.

Handling queries from clients and ensuring clients and customers satisfaction within the call centre                                                                    

Accurately and correctly record information using JDE System            

Capturing returns

email and Faxing orders