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- Ensure the branch and region provides world class service to both internal and external clients for A&O, Express and Contracting
- Logistics; that employees are trained and skilled to an appropriate level
- Branch achieves budget with regards to revenue, expenses, and net profit
- Engender a winning culture that recognises extraordinary efforts
- Individual employee performance through effective leadership, coaching, development, training, motivating, and supporting staff
- Manage the change process with your business units
- Monitor and optimize utilization and performance of all resources Create ideas to streamline processes and ensure increased efficiencies and effectiveness
- Create solutions to resolve staff / resource problems
- Ensure that the team’s Job descriptions and performance KPI’s are in place and managed
- Create a strong team spirit amongst the team
- Encourage and develop multi skilled staff
- Remunerate staff according to the market norm, job description and their performance
- Performance manage staff when required
- Chair disciplinary processes when required
- Ensure the effective running and co-ordination of the operational functions within the branch and region
- Continuously review the operational and process guidelines (ISO 9001:2000)
- Co-ordinate the ISO audits process in your respective branch and region
- Ensure operational effectiveness, efficiency, and quality control
- Develop and maintain best practices to timeously inform customers of their cargo status
- Identify potential risk areas and implement mitigation strategies
- Make sound commercial business decisions, within given mandates
- Ensure an effective and efficient insurance claims process is in place within the branch and region
- Manage asset utilisation within the branch and region to industry standards
- Using the business systems, set up reports and tools in which you can see performance, bottle necks and inefficiencies, put action plans in place to resolve these
- Gain a full understanding of the operational systems
- To ensure that all operational procedures are maintained in excellent filling order
- Prepare contingency plans in cases of operating system failure
- Ensuring that security checks are properly carried out and holding back any shipments and paperwork that cannot be properly accounted for
- Compile weekly / monthly billing reports on sales accounts and the exact amount of business and potential business generated by these accounts
- Targets to be set in conjunction with management once employed
- Upholding strict, effective security and billing procedures to ensure our existing and future customers can safely utilize our service
- Manage the Profit and Loss of the branch and region
- Investigate and implement ways in which to reduce costs and increase margins
- Prepare the branch and business units budgets for A&O, Express and Contract Logistics
- Present budgets to management for A&O, Express and Contract Logistics
- Approve expenses as per the limits of authority
- Manage the margins of clients and implement ways in which to optimise the margins within the branch and region
- Ensure bottom line growth of the branch and region year on year, through cost management and revenue recognition
- Minimise the company risk through client exposure and Customs exposure
- Manage the Customs deferment cut off
- Ensure timeous resolution of outstanding debtor queries, foreign debtors’ queries, creditor reconciliation queries and foreign account queries
- Maximise Client satisfaction
- Review performance measurements for customers according to Rhenus A& O, Express and Contract Logistics KPI’s and together with Clients Service and Operations implement process improvement initiatives
- Manage and optimise the first-time right principle ensuring Client satisfaction
- Visit Clients and communicate telephonically with Clients
- Continuously investigate additional value-added products
- Ensure client Communication is effective and efficient
- Manage declining revenue from Clients and create solutions in which to regain business where need be
- Continually review Client commercial terms ensuring relative return for work performed
- Manage the sales staff through the Sales Managers
- Ensure sales staff have targets and the sales process is understood and implemented
- Approve tenders and proposals according to the tender and proposal process
- Liaise with sales staff regarding new Client’s requirements and the Client take-on process
- Ensure Client calls are made and manage the effectiveness of these calls
- Attend sales calls with sales staff
- Maintain relationships with overseas agents, SARS, service providers (internal and external) and subcontractors
- Negotiate and implement agreements with approved service providers
- Manage service provider performance and allocate volumes according to their performance
- Take accountability of your branch, business units and regions balance scorecard (KPI’s) and the initiatives resulting from the consolidation of these scorecards
To apply immediately for this position click
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- Matric or Senior Certification equivalent
- An appropriate tertiary qualification (Degree or National Diploma). Additional qualifications in the field of supply chain management, freight forwarding, or operations management would be preferable
- 10 years’ experience within the Logistics and Supply Chain Industry
- Experience in leading managers and multi skilled teams
- Experience in leading change management initiatives
- Superior communication skills, both written and verbal
- Computer Literate with good Excel, Outlook, Word, and PowerPoint skills
- Leadership skills with the enthusiasm to develop the team members
- Strong focus on continuous improvement
- Commitment in developing of staff
- The ability to handle conflict resolution
- The ability to work with little supervision
- A logical, analytical approach to problem solving and decision making
- High energy levels and the passion to succeed
- Level-headed, flexible and the ability to adapt to a changing environment / situations
- The ability to achieve results by working with people
- Dealing effectively with others to reduce tension or conflict
- Establishing courses of action to ensure that work is completed efficiently
- Actively participating as a member of a team to move the team towards completing a goal
- Setting up ongoing procedures to collect and review information needed to manage activities
- Effectively managing one’s time and resources to ensure that work is completed efficiently (includes time management)
- Maintaining stable performance under pressure or opposition
- Assuming responsibility and accountability for successful completing assignments or tasks
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