PURPOSE OF THE ROLE:
The Revenue and Quality Control (QC) Clerk is responsible for ensuring the accuracy, completeness and integrity of operational revenue, customer billing, supplier costs and supporting documentation. The incumbent will perform quality control checks across operational and financial transactions to safeguard company profitability, minimise revenue leakage, validate supplier costs and ensure compliance with company policies, customer agreements and operational procedures.
KEY RESPONSIBILITIES:
1. Revenue Quality Control:
• Verify all customer revenue prior to invoicing.
• Ensure approved customer tariffs, pricing agreements and contractual rates have been correctly applied.
• Validate freight charges against approved customer rate schedules.
• Verify actual versus volumetric weights, and confirm pallet quantities, dimensions and service types.
• Ensure fuel surcharges, documentation fees and all applicable accessorial charges have been correctly applied.
• Ensure all billable services have been accurately captured before invoices are released.
• Identify underbilling, overbilling and revenue leakage, and investigate billing discrepancies before invoicing.
• Ensure invoices are processed within agreed service level agreements (SLAs).
2. Destination and Routing Verification:
• Verify that all collection and delivery destinations have been accurately captured by Operations, Inhouse Teams and Customers.
• Ensure destination branches, delivery points, service locations and routes are correctly allocated.
• Validate that all waybills are assigned to the correct customer account, destination and service type.
• Identify and investigate incorrect destination captures that could result in operational delays, incorrect billing or misrouted freight.
• Ensure destination amendments are authorised and supported by appropriate documentation.
• Liaise with Operations, Customer Service and Customers to resolve destination discrepancies.
• Monitor recurring destination capture errors and recommend corrective actions.
3. Cost of Sales (COS):
Quality Control Primary focus on validating all Cost of Sales suppliers, including Third Party Suppliers, Linehaul Suppliers and Labour Suppliers:
• Verify supplier invoices against approved pricing agreements and contracts.
• Confirm services billed were performed and authorised.
• Validate routes, kilometres, vehicle allocations and operational activities.
• Verify labour hours and supporting documentation.
• Identify duplicate, incorrect or unauthorised supplier invoices, and resolve discrepancies before payment.
• Identify opportunities to reduce unnecessary operational expenditure.
4. Operational Invoice Verification:
Perform detailed quality control checks on all operational invoices, including freight rates, customer tariffs, supplier rates, weights, consolidations, pallet quantities, delivery zones, regional and outlying delivery charges, fuel calculations, documentation fees, insurance charges and other applicable surcharges, collection and delivery dates, Proof of Delivery (POD), duplicate billing, missing waybills, incorrect customer allocations, supporting documentation and customer purchase orders where applicable.
5. Revenue Protection:
• Identify and eliminate revenue leakage, and recover missed billable revenue.
• Ensure all operational costs are recoverable where applicable.
• Protect company profitability through accurate billing and quality control, minimising financial losses from billing inaccuracies or operational errors.
6. Reporting Prepare daily, weekly and monthly reports on revenue, billing and supplier discrepancies, QC findings, revenue recovered, cost savings identified, outstanding investigations, operational exception reports, revenue leakage analysis and supplier overcharge reports.
7. Compliance and Governance Ensure compliance with company policies, approved customer tariffs and pricing agreements, supplier contracts, operational SOPs, internal financial controls, quality standards and audit requirements. Maintain complete audit trails for all corrections, adjustments, approvals and supporting documentation.
8. Continuous Improvement:
• Identify recurring operational and billing errors and recommend process improvements.
• Assist in developing and maintaining Standard Operating Procedures (SOPs).
• Support continuous improvement initiatives that improve billing accuracy, operational efficiency and customer service.