Reporting to the Branch Manager
Summary: Reporting, quotes, Quality lead generation and meeting sales targets, and Technical Support.
Responsibilities and Duties:
Meeting sales budgets.
Creating customer relationships.
Product Training. Exhibitions.
Manage key account customers.
Preparation of call planning and report back proving after hours customer service when required.
Service the need of a company’s existing clients, respond to new sales inquiries and to support the activities of the sales team.
Receive customer sales inquiries and provide quotations, product/service information support, and pricing details in response to inquiries, promoting the features and benefits of the company’s products/services.
Receive and manage or escalate customer complaints related to the sale of the company’s products/services.
Maintain sales statistics and records of sales performance.
Provide administrative support to produce RFI,S RFP,S RFQs and other sales related documents.
Identity sales leads and supply feedback to line manager.
Processing quotes.
Doing Deliveries.
Handling of repairs (making sure paperwork is correct).
Rotating stock at customer.
Providing Technical information and solutions to customers and staff
Complying with any reasonable tasks given by all members of management from time to time