Purpose of Position:
To identify and pursue new business opportunities in the guarding sector, build and maintain relationships with clients, and achieve sales targets while adhering to company policies and procedures
Key Performance Areas:
- Key Responsibilities
- Sales Performance: Achieve or better 100 calls per week, with a minimum of 10 appointments per week, and a conversion rate of 1:10.
- Client Satisfaction: Ensure no sales complaints are received from clients, and maintain a high level of client satisfaction.
- Company Policies and Procedures: Adhere to company policies and procedures, including working hours, sales processes, and administrative tasks.
- Integrated Solution Sales: Ensure an integrated guarding solution is sold to the client, meeting their specific needs and requirements.
- Paperwork and Administration: Ensure all paperwork is in place, including sales contracts, invoices, and other administrative documents.
- Relationship Building and Entertainment: Build and maintain relationships with clients, including entertaining and networking.
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Sales Budget: Manage and adhere to the sales budget, ensuring all sales activities are cost-effective and within budget
- Sales and Business Development
- Identify and pursue new business opportunities in the guarding sector, including cold calling, networking, and referrals.
- Build and maintain relationships with clients, including entertaining and networking.
- Conduct needs analysis with clients to identify their specific guarding needs and requirements.
- Develop and present integrated guarding solutions to clients, meeting their specific needs and requirements.
- Negotiate and close sales deals, ensuring all sales contracts and administrative documents are in place.
- Client Relationship Management
- Build and maintain relationships with clients, including regular communication and updates.
- Ensure client satisfaction, including resolving any complaints or issues promptly.
- Identify and pursue opportunities to upsell and cross-sell to existing clients.
- Administration and Reporting
- Maintain accurate and up-to-date records of sales activities, including calls, appointments, and sales deals.
- Prepare and submit sales reports, including weekly and monthly sales performance reports.
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Ensure all paperwork is in place, including sales contracts, invoices, and other administrative documents