Permanent - Store Supervisor - Eshowe - South Africa

Leadership & Operational Excellence

• Lead by example by arriving 20 minutes before shift start, alongside the Store Manager.
• Complete all tasks accurately, efficiently, and on time.
• Communicate effectively with the management team and staff.
• Follow and enforce all company policies, procedures, and standards.
• Support the Store Manager with daily administrative tasks and store functions.
• Prevent stock loss through diligent practices and supervision.

Store Operations

• Execute lawful instructions from the Store Manager or Head Office.
• Assume responsibility for opening and closing the store in the manager’s absence (Sundays, public holidays, or during leave).
• Take full accountability for all cash and stock in the store.

Staff Management & Development

• Assist in the supervision, motivation, and development of store staff.
• Conduct staff counselling and disciplinary actions under managerial guidance.
• Identify potential team members for growth and development.
• Address performance issues with coaching and constructive feedback.
• Ensure tasks assigned to staff are followed up accurately and promptly.

Stock Control & Stockroom Management

• Oversee the Stockroom Controller and ensure all receiving procedures are followed:

  Verify truck seal integrity and reseal after delivery.
• Match packing list to boxes received.
• Ensure proper documentation for returns, recalls, and other materials.

• Supervise unpacking process to ensure speed and accuracy:

  Validate PLUs and quantities per box.
• Report discrepancies to management and Head Office immediately.
• Ensure tagging of stock is accurate and compliant with standards:
• Use correct tags (hard/soft), in correct quantities based on price point.
• Record tagging activities in the stockroom book.
• Ensure new stock reaches shop floor within 24 hours.
• Maintain a clean, organized, and labeled stockroom:
• Properly labeled boxes with PLUs, descriptions, and sample items.
• Stock levels managed (no boxes under 10 units).
• Neatly hung laybys organized in number order.

Stock Replenishment & Shop Floor Maintenance

• Present new stock to management and floor staff in daily meetings.
• Ensure daily and ongoing stock replenishment of the shop floor.
• Coordinate with team to meet floor stock needs and maintain merchandising standards.

Stock Management

• Monitor sales performance using best-seller and zero-sales reports.
• Ensure proper size curves and quantities are maintained on the floor.
• Process and send rejects to the warehouse bi-monthly.
• Manage hangers, tags, pins, and packaging returns as per company guidelines.
• Organize and return empty boxes to warehouse.

Customer Service & Transaction Oversight

• Authorize refunds, exchanges, and customer service transactions.
• Handle customer queries and resolve complaints professionally.

Administrative Duties

• Manage payouts and maintain the payout register.
• Print and file daily reports correctly.
• Complete and submit cash flow documentation.
• Monitor and follow up on daily staff sales targets.
• Report key sales and operational figures to Head Office.

Requirements:

• Proven experience in a supervisory or senior sales position in retail.
• Excellent leadership and organizational skills.
• Strong attention to detail and problem-solving abilities.
• Ability to communicate clearly and professionally.
• Basic proficiency in administrative and reporting tools.
• Ability to work flexible hours, including weekends and public holidays.