Position Summary
- IT Technical Support Manager to lead and oversee our IT team.
- In this role, you will be responsible for ensuring the smooth operation of our IT support services, managing a team of support technicians, and maintaining high levels of customer satisfaction.
Essential Duties and Responsibilities
Duties & Responsibilities: Including Stores and Head Offices:
- Manage IT Support service providers
- Oversee the resolution of technical issues
- Ensure the smooth operation of IT services
- Implement IT support policies and procedures
- Monitor system performance ensure always on
- Ensure the security and integrity of IT systems
- Prepare and present reports on IT support activities
- Implement and manage IT support tools and software
- Manage cost and drive cost efficiencies
- Conduct regular performance reviews of IT support service providers
- Handle escalated IT support issues
- Plan and execute IT support projects
- Support IT annual audit
- Managing external service provider to provide first-line support, IT front desk
- support, installing, configuring and troubleshooting hardware and software issues, etc
- Set up and manage wireless networks, ensuring reliable connectivity
- Diagnose and resolve network problems, monitor network performance
- Plan and execute backup strategies to ensure data integrity and availability
- Collaborate with other departments to support overall business objectives
- Ensure seamless integration of IT systems across all departments
- Manage Biometric Access Control System