Permanent - Branch Manager - Namibia - Namibia

Staff Leadership

• Optimize individual employee performance through effective leadership, coaching, development and training, motivating and supporting staff
• Manage the change process with your Business units
• Monitor and optimize utilization and performance of all resources
• Create ideas to streamline processes and ensure increased efficiencies and effectiveness
• Create solutions to resolve staff / resource problems
• Ensure that the team’s Job Descriptions and performance KPI’s are in place and managed
• Create a strong team spirit amongst the team
• Encourage and develop multi skilled staff
• Remunerate staff according to the market norm, job description and their performance
• Performance manage staff where need be

Operational Management

• Ensure the effective running and co-ordination of the Operational Functions within the Branch.
• Continuously review the operational and process guidelines (ISO 9001:2000)
• Co-ordinate the ISO audit process in your respective Branch
• Ensure operational effectiveness, efficiency and quality control
• Develop and maintain best practices to timeously inform customers of their cargo status
• Ensure full adherence to the prescribed policies and procedures within the business units
• Identify potential risk areas and implement mitigation strategies
• Make sound commercial business decisions, within given mandates.
• Ensure an effective and efficient Insurance Claims process is in place within the Branch
• Manage asset utilisation within the Branch to industry standards
• Using the business systems, set up reports and tools in which you can see performance, bottle necks and inefficiencies, put action plans in place to resolve these
• Gain a full understanding of the operational system
• Ensure that the Customs entry team are appraised or new Customs initiatives, tariff changes and add value to the client
• Initiate Customs Consultancy opportunities where possible

Financial Management

• Manage the Profit and Loss of the Branch
• Investigate and implement ways in which to reduce costs and increase margins
• Prepare the Branch and Business Units budgets
• Present budgets to management
• Approve expenses as per the limits of authority
• Manage the margins of clients and implement ways in which to optimise the margins within the branch
• Ensure bottom line growth of the Branch year on year, through cost management and revenue recognition
• Minimise the company risk through client exposure and Customs exposure
• Manage the Customs deferment cut off
• Ensure timeous resolution of outstanding debtor queries, foreign debtors queries, creditor reconciliation queries and foreign account queries.

Knowledge & Experience

• Matric or Senior Certification equivalent
• An appropriate tertiary qualification (Degree or National Diploma). Additional qualifications in the field of supply chain management, freight forwarding, or operations management would be preferable
• 10 years’ experience within the Logistics and Supply Chain Industry – Customs Clearing knowledge is preferable.
• Experience in leading managers and multi skilled teams
• Experience in leading change management initiatives is preferable
• Superior communication skills, both written and verbal
• Computer Literate with good Excel, Outlook and Word skills

Skills

• Leadership skills with the enthusiasm to develop the team members
• Strong focus on continuous improvement
• Commitment in developing of staff
• Ability to problem solve
• Client centric focus
• The ability to handle conflict resolution
• The ability to work with little supervision, to use initiative (self-starter skills) and sound judgement is essential
• A logical, analytical approach to problem solving and decision making
• High energy levels and the passion to succeed
• Level headed, flexible and the ability to adapt to a changing environment/ situation
• The ability to achieve results by working with people