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• To provide end users with first line support and maintenance within the organization's computing environment
• Responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands
• The correct candidate will use this position to continue to learn and grow. • Assist all users with any IT related incident when called upon
• Install, configure, maintain, diagnose, troubleshoot and repair hardware and software on desktops, laptops and peripherals such as phones, printers, scanners, external drives and other related hardware
• Perform basic computer wired and wireless network troubleshooting
• Take ownership of incidents and provide permanent fixes with the aim of restoring service to the customer as soon as possible, escalating incidents to management where and when necessary.
• Accurately record, update and document requests.
• Update asset management of all software and hardware
• Participate in planned / emergency maintenance activities after hours and on weekends
• Email and MS Office account administration on Office 365
• User account administration, i.e.: account creation, modification, deletion and password resets on Active Directory
• Anti-Virus administration, i.e.: installing, troubleshooting, reporting and cleaning of infected devices
• Follow policies and procedures for change, problem, and incident management
BEHAVIOURAL SKILLS
• Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
• Maintain excellent verbal and written communication skills that are coherent, grammatically correct, effective and professional with the ability to communicate effectively with technical and non- technical colleagues at all levels in the organization
• Be a highly motivated team player with the skills and ability to manage changing priorities
• Excellent technical knowledge of desktops, laptops, mobile devices and peripherals
• Working technical knowledge of current protocols, operating systems and standards
• Software and hardware troubleshooting
• Able to work independently and take ownership of job responsibilities with minimal oversight
• Be very organized and have a structured approach to completion of tasks with a strong focus on attention to detail and accuracy
• Ability to use initiative
• Function effectively under pressure and meet deadlines
• Customer focused
• Strong problem solving skills
• Ability to interact with Senior Management
• Willing to learn from fellow Team Members
• Complies with all company policies and procedures
• Participates in the implementation and support of IT-related policies
• Keeps work areas neat, organized and secure.
To apply immediately for this position click here: www.unique.co.za/candidate_registration_1.aspx?JobID=60620&referrer=Unique
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