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Internal Sales /customer care and planning(Manufacturing)

Candidate: 57280
Available: Available
Location: Johannesburg (Incl. Northern Suburbs)
Gender: Female
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Internal Sales /customer care and planning
Rn/a
Immediate
Black
39
57280
Matric
Grade 12
Banking:Banking 1&2, Communications 1&2, finance 1, Business management 1&2, Law for bankers 1&2, End user computer 1&2
Banking:Banking 1&2, law for Bankers 1&2, Finance 1, Communications 1&2,
Grade 12:Xhosa, English, Mathematics, Accounting, Economics, Business Economics.
LN BAAN, MS Access, MS Word, Pastel, MS Excel, MS Explorer, MS Outlook, MS PowerPoint, E-Mail, Internet, JD Edwards, IBP, Microsoft, HTML, Syspro, SAP
Is a Swiss manufacturer of flavours, fragrances and active cosmetic ingredients: Material Planner From 2016-05 To 2019-05
Duties
  • Adhered to customer expectations and build strong relationships.
  • Provided support for assigned customers and affiliated to meet order requirements and escalated issues where appropriate.
  • Captured works and purchase orders
  • Communicated and collaborated with customers, operations and sales.
  • Managed customer orders for allocated customer accounts, from time of order up to date of delivery to customers, generated delivery notes, invoices and resolved request for order changes, issued and handle customer complaints and inquiries internally and externally.
  • Prepare Debit and Credit notes, processed quality notifications and Customer Returns and proactively collected Customer Forecast, enter into the IBP tool and actively participate in demand planning meetings.
  • Proactively ask for and act upon Customer feedback, update and maintain accurate customer records, included customer specific information, contracts, Labelling, packaging and stock requirements.
  • Provided coverage and support accounts for other team members as necessary and communication of KPI and
  • OPI reports to customers, created and maintained the consensus forecast by enhancing the statistical forecast with market knowledge, customer forecasts and commercial forecasts.
  • Coordinated and facilitatedd monthly demand review meetings and performed customer visits to understand customers' business challenges, requirements and capabilities.
  • Monitored business evolution (Losses, Wins) and identified and implemented opportunities for forecast accuracy improvement.
  • Managed demand planning hierarchies in the system and prepare and present deck during monthly/ quarterly planning reviews.

 

 


Mining: Planner From 2014-01 To 2015-06
Duties
  • Liaised with Customers in regards to the spares required
  • Prepared quotations on BAAN as per SOP
  • Submitted quotations to customers for spares
  • Assisted with spares forecasting
  • Acknowledged and signed of purchase order proposals on a daily basis
  • Loaded customer orders on BAAN as per SOP
  • Generated documentation for delivery of goods to customer, e.g. picking slip, invoices and delivery notes
  • Checked goods being loaded for dispatch to customer,
  • Planned and dispatched of goods to customer.
  • Booked in stock received from Head Office into the warehouse after inventory reconciliation,
  • Was responsible for stock control & maintenance stock levels at the warehouse perform stock cycle counts on BAAN as per SOP
  • Transferred of stock to other Branches.
  • Prepared weekly reports of back orders status as per company and legal requirements
  • Expedited all orders critical goods and sent expediting reports to customers weekly.
  • Resolved GIT issues.
  • Was Responsible for all our inter branch product request,
  • Was responsible for maintaining record s of all outstanding purchase orders with external vendors
  • Created purchase orders and requisitions on the system (E-Proc)
  • Planned branch deliveries and collections
  • Routed the drivers and trucks everyday for deliveries and collection.
  • Ensured that all that all spares/goods on the Manifest corresponded with what was on the Truck booking stock in our system
  • Was responsible for all our breakdown orders.

Mining: Sales / Branch Administrator From 2013-02 To 2013-12
Duties
  • Provided administrative support for the branch
  • Purchased all supplies and materials for Dept including food needed for board meetings and events.
  • Assisted  in training and provided systems/computer support for branch/staff. Was responsible for providing support to the branch by acting as the board liaison  
  • Worked closely with the Sales Manager in supporting the administrative duties
  • Worked closely with staff from all departments at the branch in ensuring smooth operating
  • Expedited deliveries
  • Compared prices
  • Tracked the status of all contracts, orders and quotations.
  • Prepared monthly sales report
  • Expedited reports and Liaised with the Sales Manager
  • Compiled and followed up on existing projects.
  • Prepared and completed of all RFQ
  • Daily check on and collection of new RFQ
  • Acknowledgement of RFQ to (internal) customer
  • Clarification with (internal) customer on RFQ
  • Prepared documents for making quotes
  • Created quotes 
  • Sent quotes to customers
  • Receipted, prepared and processed of all PO documents
  • Checked on pending quote list against receipt of PO
  • Verified received PO against quotation for any deviations
  • Clarified any deviations with customer
  • Confirmation to customer of receipt of PO via email
  • Changed status of quoted service call to WIP when PO received
  • Daily hand over of all SO to Logistic department and WIP department
  • Created of hard copy PO file to be handed over to customer care coordinator
  • Created new customers on system
  • Maintained customer details contact details on system
  • Total quotation lists, for different regions (SA and Africa) Zimbabwe, Angola, Swaziland

Filtration Systems: Internal Sales From 2012-06 To 2013-01
Duties
  • Prepared Quotes for customers on spares, bags and servicing.
  • Followed up on a minimum of 40 quotes per week.
  • Ensured all orders were captured accurately and timeously.
  • Ensured accurate invoicing and (where necessary)
  • Corrected credit note processing
  • Ensured that the internal office procedures are efficiently maintained
  • Completed purchase requisitions, Filing,
  • Ensured month-end reports are done correctly
  • Liaised with stores regarding deliveries and receipts
  • Downloaded of Quadrem orders
  • Followed up on suppliers, orders and stock orders
  • Checked stock once a week on JDE
  • Placed orders for stock requirements
  • Assisted with GRV reports
  • Entered orders in the sales book Pro forma invoices and commercial invoices
  • Assisted customers and aftermarket team with queries Item masters
  • Ensured that respective customers received proper attention and satisfactory service.
  • Liaised with internal departments as and when required
  • Phoned customers daily to ensure that they have received quotes
  • Supported External and Internal Customers, IAF Aftermarket customers Service department
  • Big manufacturing department Suppliers Support teams (IT, Finance, Legal Counsel)
  • Preparation and completion of all RFQ
  • Daily check on and collection of new RFQ
  • Acknowledgement of RFQ to (internal) customer
  • Clarification with (internal) customer on RFQ
  • Preparing documents for making quotes
  • Creating quotes 
  • Sent quotes to customers
  • Receipted, prepared and processed of all PO documents
  • Checked on pending quote list against receipt of PO
  • Verified received PO against quotation for any deviations
  • Clarified any deviations with customer
  • Confirmed to customer of receipt of PO via email
  • Changed status of quoted service call to WIP when PO received
  • Daily hand over of all SO to Logistic department and WIP department
  • Created of hard copy PO file to be handed over to customer care coordinator
  • Created new customers on system
  • Maintained customer details contact details on system
  • Total quotation lists, for different regions (SA and Africa) Zimbabwe, Angola, Swaziland

Unemployed: Unemployed From 2011-11 To 2012-05
Duties

Duties

Duties

Mining: Process Equipment Administrator / Internal Sales From 2010-6 To 2011-10
Duties
  • Coordinated all orders to ensure quick processing.
  • Communication with clients concerning order related matters
  • Followed up on quotations
  • Discussed weekly order status updates with parties involved
  • Expedited of internal and external suppliers
  • Created back orders for customers 
  • Monitored & captured Emailed & Faxed orders
  • Received and processing of telephonic orders
  • Checked customer details and credentials when capturing order
  • Adhered to Quality Assurance procedures of Multotec. 
  • Processed of invoice orders
  • Maintained customer history files
  • Expedited JDE order
  • Processed incoming inquiries correctly and accurately using the Enquiry review procedure. 
  • Generated job files and distributed to production, exports and QC/QA. 
  • Prepared and sent quotations to clients, followed up with clients and frontline sales personnel to obtain orders
  • Updated reference list
  • Processed incoming orders using the contract review procedure. 
  • Followed up on orders with production, finance and clients with order acknowledgement and hand over documents
  • Expedited order and its documentation to ensure accurate delivery
  • Compiled and issued operating manuals, initiated, monitored and reviewed SHEQSYS System
  • Prepared accurate reports including: month end sales, projects, tenders and quotes status, 
  • Opened job status, managed general admin.
  • Prepared and Compiled  of all RFQ
  • Daily check on and collection of new RFQ
  • Acknowledgement of RFQ to (internal) customer
  • Clarification with (internal) customer on RFQ
  • Prepared documents for making quotes
  • Created quotes 
  • Sent quotes to customers
  • Receipted, prepared and processed of all PO documents
  • Checked on pending quote list against receipt of PO
  • Verified received PO against quotation for any deviations
  • Clarified any deviations with customer
  • Confirmation to customer of receipt of PO via email
  • Change status of quoted service call to WIP when PO received
  • Daily hand over of all SO to Logistic department and WIP department
  • Created of hard copy PO file to be handed over to customer care coordinator
  • Created new customers on system
  • Maintained customer details contact details on system
  • Total quotation lists, for different regions (SA and Africa) Zimbabwe, Angola, Swaziland

Unemployed: Uemployed From 2009-12 To 2010-05
Duties

Duties

Duties

Mining - Construction: Sales Rep From 2007-02 To 2009-11
Duties
  • Liaised with customers and ensured all goods were delivered
  • Follow ups and after sale servicing
  • Determined if inventory quantities were sufficient
  • Contacted suppliers in order to schedule or expedite delivery
  • Compared prices, specifications and delivery date in order to determine the best bid among suppliers, tracked the status of requisitions, contracts and orders, ensured shipment/orders had been filled correctly, review purchasing files, reports and pricelist, prepared monthly stock accountability, 
  • Trained new staff, and created client base 
  • Telesales and preparing orders and quotation 
  • (written or telephonic) general administration within the sales department & costing, Dealt with most of Masakhenis big accounts(bombela track (gautrain), Transnet, Group 5, Grinaker Lta, Murray & Roberts, Multotec, Ekurhuleni, Revlon SA, Sappi etc).

 


Building - Construction: Internal Sales From 2006-1 To 2007-01
Duties
  • Called on existing and new clients, prepared orders and quotations ,
  • General administration within the sales department, costed and filed Pod’s accordingly and Maintain the filing system

Sales - Marketing: Photographer & Image Editor From 2002-11 To 2006-1
Duties
  • Photographing images for national Auction images
  • Editing for a catalogue, liaise with clients via email and telephone
  • Filing 
  • Catalogue proof reading

Unemployed: Unemployed From 2001-01 To 2002-09
Duties

Duties

Duties
Johannesburg (Incl. Northern Suburbs)
Sandton
Xhosa
English,Xhosa,Zulu
Yes
Ekurhuleni (East Rand),Johannesburg (Incl. Northern Suburbs)
Yes
Married
Available
Yes
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