QA/QC/RA Manager(Food and Beverage)

• Similar to duties at Unique Flavors (mentioned above).
• More staff reporting to me – 5 people
• Total management of FSMS of 2 production sites: Centurion and Midrand.

• Managing the companies entire Quality Management Food Safety System.
• Everyday overall running of Quality Control of liquid and powdered Sweet and Savoury Flavours.
• Chairing and minute all Food Safety meetings & Management Review meetings.
• Drawing up requested documentation or reports for customers (e.g. CoA’s, specifications etc.) if requested.
• Dealing with Kosher & Halaal applications and audits.
• Internal auditor for the companies QMS.
• Managing the HACCP system – writing up, updating and/or implementing PRP’s, policies, procedures etc.
• Reporting to management on a weekly basis with issues
• Liason with customers. 
• Participate and direct SABS Audits
• Implement new procedures and training of staff.
• Maintain and handle all NCR’s, on hold and rejected products.
• Follow up on Corrective Actions.
• Ordering lab consumables, arranging calibration & services of Lab equipment.
• Responsible for advising the company on relevant legislation pertaining to food safety, labeling and distribution.
• Ensure compliance to relevant legislation. 
• Handling Customer complaint investigations and feedback. 
• Handling yearly supplier evaluation questionnaires with buyer.
• Handling yearly customer surveys recording/tracking.

• Liaise with Product and packaging managers on grocery and restaurant Innovations teams during innovations process to ensure regulatory compliance of all products, packaging, labelling innovations and marketing claims.
• To ensure that all products manufactured by or for Nando’s are compliant to latest published legislation, standards on label compliance & product ingredients.
• To sign off all products, packaging, labelling specifications for regulatory compliance.
• To respond to all regulatory queries & challenges from enforcement agencies & consumers.
• To liaise between digital mall, customer & suppliers on customer complaints & to resolve these issues timely & effectively.
• To create a database of all relevant food regulations for all markets Nando’s restaurants & Grocery are trading in.
• To create a database& proactively maintain & upkeep formulation, recipes, nutritional information, product claims & related data for all Nando’s products (Technical Specs).
• To complete records of allergens & Nutritional database for all products (consumer info)
• To manage an up to date database of all product endorsements and religious certifications (Kosher & Halaal) with records with records of all certifications.
• To represent Nando’s on all relevant Food Regulatory bodies and councils.

• Overlooking the daily running of the quality department.
• Maintaining the Quality Management System
• Implement HACCP – writing up PRP’s, policies, procedures etc.
• Reporting to management
• Liason with customers (Pick ‘n Pay, Spar, numerous others)
• Drawing up requested documentation or reports for customers (e.g. CoA’s, specifications etc.) if requested.
• Overlook new trials that will be done in production, as well as R&D
• Overlook development of new prospective projects.
• Participate and direct Customer Audits (FSA/PnP, QPro)
• Implement new procedures and training of staff.
• Maintain and handle all NCR’s, on hold and rejected products.
• Follow up on Corrective Actions.
• Managing the Budget for the QA department.
• Ordering lab consumables, arranging calibration & services of Lab equipment.
• Responsible for advising the company on relevant legislation pertaining to food safety, labels and distribution.
• Ensure compliance to relevant legislation & overlooking artwork changes.     

• Daily auditing of all the physical material movement transactions on the factory floor and compare with SYSPRO transactions 
• Drawing a daily report of all the discrepancies and report to senior management for corrective action.
• Draw the inventory report of the top 16 raw materials and packs + plus top 10 warehouse finished goods and compare to daily morning counts.
• Drawing a daily variance report which will be circulated to management and all warehouse custodians will investigate and give feedback daily
• Identify bottlenecks in the system and on weekly presentation to management and suggest process optimization.
• Reporting to the Financial Manager on reports generated and costs incurred from investigations.

• Overlooking the daily running of the quality department.
• Maintaining the Quality Management System
• Implement HACCP – writing up PRP’s, policies, procedures etc.
• Reporting to management on a weekly basis with issues
• Liason with customers (Pick ‘n Pay, Checkers)
• Drawing up requested documentation or reports for customers (e.g. CoA’s, specifications etc.) if requested.
• Overlook new trials that will be done in production, as well as R&D
• Overlook development of new prospective projects.
• Participate and direct Customer Audits (SAFSIS/PnP)
• Implement new procedures and training of staff.
• Maintain and handle all NCR’s, on hold and rejected products.
• Follow up on Corrective Actions.
• Managing the Budget for the QA department.
• Ordering lab consumables, arranging calibration & services of Lab equipment.
• Responsible for advising the company on relevant legislation pertaining to food safety, labels and distribution. Ensure compliance to relevant legislation & overlooking artwork changes.             
• Equity Superintendent – in charge of completing documentation for government as the only upper management Representative that falls as the highest equity member in the staff.

• Manage QA Lab, make QA decisions with situations within factory.
• Implement and maintain the QM Systems according to HACCP 22000, AIB, Nestle & Yum standards.
• Co-ordinate internal audits, deal with all necessary corrective actions.
• Participate and direct customer audits.
• Dealing with all customer queries & complaints.
• Ordering consumables and non-consumables for the company.
• Decision making on a managerial level with regards to company issues.
• Sending out monthly reports to customers upon request.
• Responsibility over QMS document changes according to customer requirements or Standards set. 
• Drawing up CoA’ for customers.
• Overlooking any new trials in production.
• Customers that Mullins Co-Manufacture for: Nestle, Kraft, Nando?s, KFC, McDonalds, Ital Pizza, Anat’s etc - job entitles me being in close contact with all customers and deal with their respective internal auditors.

• Supervise QC Lab, assist with trouble shooting
• Monitor Raw Material information (regulatory)
• Manage Customer Requests
• Action Customer Complaints
• Maintain KosherHalaal Certification of raw material & finished goods
• Accessing SymCom effectively - SAP R3
• Assist with ExternalInternal Audits
• Collating data and statistically analysing results (monthly rejects, no. of samples analysed)
• Providing analytical services to R&D
• Ordering Superior grade of Lab consumables
• Prepare and issue of Product Specs and CoA’s

• Updating the system on Quality Control non-critical tests and new standards received from R&D
• Updating Kosher and Halaal Certificates
• Capturing Certificates of Analysis, Material Safety Data Sheets and Product Specification Sheets which are received from suppliers.
• Sending Kosher Submissions to the Beth Din in Johannesburg
• Completing Product Data Sheets
• Continuos liaison to suppliers and customers
• Sending Export Documentation to customers
• Ordering laboratory consumables for the companies departments
• Upon request issuing the customer with Product Data Sheets, E-numbers information, Kosher & Halaal certificates, Certificates of Analysis and other important information.
• Internal Auditor for: ISO 9001, ISO14001, HACCP, OHSAS
• Incident Investigator 
• Safety, Hygiene, Environment and Quality Inspector (SHEQ)
• Emergency Care Practitioner - level 1 (First Aider)
• Quality Analyst, Quality Assurance\Controller, Quality Administrator
• Training Officer
• Junior Developer
• Microbiological Sample

Quality Assurance and Quality Control
December 2001 - March 2005

• Quality Control/Assurance of snack dustings; flavours; topnotes; raw materials; Imana soya minces, soups and cubes; Imana brumpets, muffin mixes and biscuits; Flavourcraft’s finished products.
• Salt and Fat analysis
• Reworking Failed and redundant product - product development
• Testing of topnotes and aroma chemicals
• Moisture analysis
• Refractive Index, Specific Gravity and sieve analysis
• Auditing (GMP, Factory audits)
• Development of new standards for comparison of products
• Application of Alternative raw materials samples into recipes
• Cooking up products for taste panels
• Administration - insertion of Certificates of Analysis results
• Sensory and colour analysis