Permanent - Field Service Technician - Commissioning Container Cranes - eThekwini (Durban) - South Africa

Role Summary

• Reporting to the Customer Service Team Leader 
• Container Cranes, the Field Service technician 
• Commissioning is responsible for overseeing the commissioning, testing, and handover of company STS, RTG & RMG Cranes.
• This includes managing on-site commissioning activities to ensure cranes are operational, meet customer specifications, and are handed over
• In addition, the role involves providing field service support, troubleshooting, and maintenance for cranes.
• The Commissioning Engineer will collaborate closely with internal teams and customers to ensure project deliverables are met, technical issues are resolved efficiently, and client satisfaction is maintained. Regular travel is a key component of this position.

Accountabilities / Key Performance Areas

• Commissioning & Handover of STS, RMG & RTG cranes
• Technical Problem solving
• Customer support & Training
• Collaboration and reporting
• Compliance & Safety

Primary Responsibilities (but not limited to)
Commissioning Responsibilities:

• Represent the company on-site as a member or leader of the commissioning team.
• Collaborate with design, production, service, and installation departments to ensure seamless commissioning.
• Oversee on-site commissioning after installation.
• Manage the commissioning, testing, and successful handover of cranes to customers.
• Complete all testing procedures and finalize handover documentation in line with project requirements.
• Prepare and present comprehensive technical reports post-project completion.
• Execute the following commissioning activities:
• Start-up, verification, and optimization of hardware systems.
• Calibration and testing of variable speed inverter drives up to 1 MW.
• Testing, verification, and debugging of PLC software systems.
• Conducting handover and performance testing of completed machines.
• Providing training and support to customer personnel on crane operation and maintenance.

Field Service Responsibilities:

• Perform troubleshooting and repairs of mechanical, electrical, and control system issues on cranes.
• Conduct routine maintenance, diagnostics, and software updates to ensure optimal crane performance.
• Respond promptly to customer calls for on-site technical support or emergency breakdowns.
• Ensure that all repairs and services comply with company standards and safety regulations.
• Maintain accurate records of service reports, parts usage, and customer interactions.
• Act as a liaison between customers and the company, providing feedback for continuous product improvement.
• Provide guidance and mentoring to junior technicians on-site.
• Assist in evaluating and improving service and maintenance protocols.

Years of Experience
Minimum of 5 years of relevant experience in the commissioning, servicing, and maintenance of large industrial systems.

Job-related Skills
Electrical and Electronic Systems Expertise
Troubleshooting and Problem-Solving
Critical thinking skills
PLC Programming and Testing
Calibration and Optimization Skills
Technical Reporting
Team Collaboration
Following instructions
Health and Safety Compliance
Meeting deadlines
Communication and Interpersonal Skills
Taking initiative−Time management skills
Attention to detail