Permanent - Junior Call Centre Sales Team Leader - Johannesburg (Incl. Northern Suburbs) - South Africa

Position: Junior Call Centre Sales Team Leader

• We are looking for a proactive and sales-driven Junior Call Centre Sales Team Leader to join our Forestry industry. In this role, you will be responsible for leading a team of sales agents who generate sales leads, close deals, and provide excellent customer service in a fast-paced call centre environment.
• Responsibilities:
• Lead and motivate a team of sales agents to achieve sales targets and KPIs
• Monitor and evaluate team members' performance, providing regular feedback and coaching
• Assist in training new team members on sales techniques, product knowledge, and customer service skills
• Handle escalated customer inquiries and complaints in a professional manner
• Ensure that all sales transactions are accurately processed and recorded
• Collaborate with other departments to optimize sales processes and improve customer experience
• Generate reports on team performance, customer satisfaction, and sales metrics
• Duties:
• Conduct regular team meetings to discuss goals, strategies, and performance
• Conduct performance evaluations and provide ongoing training and development opportunities
• Maintain a strong knowledge of forestry products and services to effectively answer customer inquiries
• Monitor call centre operations to ensure efficient and effective service delivery
• Implement customer service best practices to enhance the overall customer experience
• Adhere to company policies and procedures to maintain compliance and quality standards
• Key Skills:
• Strong leadership and coaching abilities
• Excellent communication and interpersonal skills
• Proven track record in sales and customer service
• Ability to work under pressure and meet tight deadlines
• Proficiency in CRM software and Microsoft Office applications
• Analytical and problem-solving skills
• Attention to detail and high level of accuracy
• If you are a motivated and results-oriented individual with a passion for sales and leadership, we encourage you to apply for this exciting opportunity in the Forestry industry.

Position: Junior Call Centre Sales Team Leader

• Excellent communication and interpersonal skills to effectively lead a team of call centre sales representatives in the forestry industry.
• Strong sales acumen with the ability to motivate and guide team members to achieve sales targets and KPIs.
• Knowledge of forestry products and services to provide accurate information and support to customers during sales calls.
• Proven leadership abilities with the capacity to mentor and train junior team members to enhance their sales skills.
• Proficiency in using call centre technology and software to manage sales leads, track performance metrics, and generate reports.
• Exceptional organizational and time management skills to prioritize tasks, delegate responsibilities, and ensure team efficiency.
• Problem-solving abilities to address customer inquiries, resolve complaints, and escalate issues as necessary.
• Ability to work under pressure in a fast-paced environment while maintaining a positive attitude and fostering a collaborative team culture.
• Flexibility to adapt to changing circumstances, such as seasonal demands in the forestry industry, and adjust sales strategies accordingly.
• Commitment to meeting performance goals, maintaining customer satisfaction, and upholding ethical business practices in all sales interactions.
• 1 year experience.