Permanent - Aftermarket Service Account Manager - Southern Africa - Ekurhuleni (East Rand) - South Africa

Main Purpose of Position:

The Service Account Manager- South Africa will be responsible for the aftermarket service business (including service contracts; spare parts sales; technical services sales; increasing the aftermarket business in the Southern Region (South Africa; Namibia; Botswana, Zimbabwe).

This is a proactive role wherein the Service Account Manager liaises directly with existing and new COMPANY customers to identify future potential sales. The Service Account Manager (SAM) is a key member of the regional Sales team and is primarily focused on account development, i.e. the acquisition of contracts with current or new customers. The SAM sells technical and performance value to COMPANY’s current and new customers.

Major Duties:

Working closely with the regional Customer Support Coordinator and Sales Coordinator, the SAM is primarily responsible for quantifying future potential sales opportunities identified by the Sales Coordinator through COMPANY’s sales engineering process.

The SAM will have close contact with key mine operating personnel at all sites in their region and liaise with Customer Support Coordinators and the Regional Business Development Manager (BDM).

The SAM is responsible for promptly passing on the most appropriate contact details for larger capital procurement projects as they are made aware of them to the designated Key Account Manager (KAM) and BDM.

This position has a role in proactively pursuing customers who may not have purchased spare parts from COMPANY since their initial capital purchase. These customers have been identified as a logical growth for spare parts sales. The SAM role will also involve maintaining contact with current customers and establishing contacts for new mine projects.

The SAM will participate in training and motivational activities provided to all in-house aftermarket personnel and will act in a manner to further improve COMPANY’s culture of teamwork and cohesiveness.

Domestic and international travel is required with the focus primarily on the domestic market, with the expectation that a range of negotiated site travel days will be achieved. The range envisaged is somewhere between 120 – 150 days per annum spent travelling to / from and working on customer sites.

Additional days when not travelling will require attendance at COMPANY offices.

Key Performance Indicators:

Achieves sales budgets for the COMPANY’s technology suite of products and services supported by the regional Sales Coordinator, e.g. by generating service work in new and existing sites.

Recommends appropriate spare parts, complementary products and services to COMPANY’s existing customers.

Displays professionalism and effectiveness in service and sales in a manner that consistently satisfies both COMPANY and customer expectations.

Maintains an exceptional level of quality in all work completed.

Maintains functional and productive working relationships with COMPANY staff at all levels.

Focuses on continuous improvement and advises the Regional General Manager Africa/ Operations Manager - Africa of inefficiencies as they are encountered, working toward implementing improvements of the Customer Support platform that best serve COMPANY’s customer-focused business

Participates proactively in COMPANY’s Lean philosophy, strategic planning and ISO quality systems framework.

SKILLS, QUALIFICATIONS AND EXPERIENCE

REQUIRED:

1. Electrical, Mechanical or Millwright / Fitter & Turner trade qualification or similar

2. At least 3-5 years’ experience in a technical-based role, preferably in a mining or manufacturing environment

3. At least 2 years’ customer relations experience, ideally in a mining or export-related field

4. Excellent written and spoken communication and negotiation skills, particularly the ability to convey information in a clear and concise manner

5. Ability to quickly generate rapport, establish good working relationships and to understand, interpret and respond clearly to others

6. Ability to proactively seek out and develop new working relationships, following through with proposals or quotes as appropriate

7. Ability to work effectively under minimal supervision, with the personal drive to see sales through to completion

8. Excellent organisational and time management skills, with a proven ability to determine work priorities, meet deadlines and to take follow-up action until finalisation

Computer literate, particularly CRM experience is required

DESIRABLE:

1. Prior experience in field sales

2. Past experience or contacts within the hard rock mining industry

3. Knowledge of mill relining or COMPANY Mill Relining Machines

LICENCES: Possession of a current driver’s licence (required)

SPECIAL CONDITIONS:

This role will require both domestic (Polokwane, Rustenburg, Mpumalanga, Northern Cape) and international travel, as detailed above. 

You may be required to support international customers outside of conventional business hours.