|
|
Purpose: (Brief statement of purpose and main objectives of the position)
- The Supply Chain Shift Supervisor is responsible for managing and overseeing supply chain operations during assigned shifts.
- This role ensures that warehouse, transport, and inventory activities are executed safely, efficiently, and in line with company standards.
- The Shift Supervisor leads a team of employees, coordinates resources, ensures compliance with safety and regulatory requirements, and drives performance to meet operational targets.
Key Performance Areas:
- Shift Operations Management
- Inventory Control & Accuracy
- Continuous Improvement & Problem Solving
- Communication & Reporting
- People Management
- Corporate Governance, Risk & Compliance
Shift Operations Management
- Ensure smooth, efficient, and safe supply chain operations during assigned shifts.
- Oversee inbound, outbound, and internal logistics activities, coordinating staff and resources to meet daily targets. Execute daily activities that allow the business to receive, inspect, pack, store, pick and dispatch a quality product to the end customer within a controlled environment.
Key Activities / Duties / Tasks
- Supervise shift activities including receiving, storage, picking, packing, dispatch, and returns.
- Allocate manpower and equipment to meet workload demands.
- Monitor shift schedules and manage attendance.
- Enforce standard operating procedures (SOPs) for consistency and compliance.
- Receiving to be verified and Captured on SAP
- Daily checks are carried out to ensure voltage, cleanliness and presentation of products are acceptable
- Perform daily cycle counts
- Support on monthly stocktakes
- Process SAV to seconds for damages or double code batteries
- Identify and escalate slow moving / obsolete stock on the floor
- Manages the labelling process to minimise mistakes
- Ensure all picking is scanned
- Ensure daily dispatch according to delivery schedule and load report.
- Support both local, SDA’s and exports dispatch and collections
- Supervise & assist with the debriefing of all returning vehicles ensuring timeous and accurate offloading of vehicles.
- Ensures daily rotations
- Ensure that scrap to Fry’s is loaded timeously
- Plan daily activities and workloads to ensure efficient workflow.
- Coordinate with other supervisors or managers to manage shifts, schedules, and employee rotations.
- Ensure proper handover between shifts, communicating any important information or issues to the next shift supervisor
- Oversee cycle counts and stock reconciliations.
- Investigate and resolve stock discrepancies.
- Monitor stock handling processes to prevent losses and damages.
- Collaborate with warehouse and procurement teams to maintain optimal stock levels.
- Assist in cycle counting, stocktaking, and maintaining records of inventory movements.
- Address discrepancies in inventory and report them to the warehouse manager
- Analyse shift performance data and identify bottlenecks.
- Recommend and implement process changes.
- Lead small improvement projects (e.g., Lean/5S initiatives).
- Escalate recurring issues to management with solutions.
- Conduct shift handover reports and meetings.
- Prepare daily performance and exception reports.
- Escalate urgent operational issues to management.
- Maintain clear communication between shifts, departments, and stakeholders.
- Check and sign off on all dispatch records (picking, scanning, labelling, qty count and load report)
- Daily recording, sign off and submitting of all shift’s reports
- Update daily, weekly and monthly KPI’s tracking reports to show progress
- Maintain accurate records of daily activities, including shift reports, attendance, productivity metrics, and incidents.
- Provide regular reports to warehouse managers or senior management on shift performance, challenges, and achievements.
- Ensure that warehouse equipment, such as forklifts, pallet jacks, and conveyor systems, is in good working condition.
- Report any maintenance needs or repairs and coordinate with maintenance teams or external vendors
- Ensure timely submission to HR on staff report (staff hours, sick days, leave or behavioural issues)
- Ensures ongoing training and development of employees.
- Addresses employee relations matters fairly and promptly.
- Sign off Weekly and Monthly Payroll
- Manage staff according to standard operational procedures.
- Manage staff leave requirements
- Address corrective actions accordingly
- Report employee performance and provide feedback, coaching, and support to ensure high productivity.
- Train new employees on warehouse operations, safety procedures, and company policies.
- Conduct ongoing training sessions to improve team skills and knowledge of warehouse equipment and technology.
- Identify opportunities for employee development and recommend training programs.
- Respond to and resolve conflicts or issues among team members promptly and professionally.
- Compliance with applicable regulations and procedures.
- Identifies and reports risks or areas of concern
- Ensures compliance with all relevant regulations and procedures.
- Maintain LOS and manage FIFO
- Responsible for Health and Safety by creating awareness, as well as to address all unsafe practices in a timeous manner.
- Ensure low voltage stock on floor is escalated and moved for charging
- Maintain a high level of housekeeping within warehouses
- Implement and maintain quality control processes and procedures to minimize errors and damages.
- Enforce safety policies and procedures to ensure a safe working environment for all staff.
- Conduct regular safety inspections and ensure compliance with Occupational Safety and Health Administration (OSHA) and other regulations.
- Investigate and report any accidents, incidents, or near misses and implement corrective actions
-
Inventory Control & Accuracy
- Maintain accurate inventory records and minimize variances.
- Ensure real-time stock accuracy through effective stock management practices and adherence to inventory processes.
Continuous Improvement & Problem Solving
- Drive efficiency, cost reduction, and process improvements within shift operations.
- Identify and implement improvements in processes, workflows, and systems
Communication, Admin & Reporting
- Ensure effective information flow across shifts and with management.
- Provide timely, accurate, and relevant updates and reports.
People Management
- Managing CDC staff to perform at optimum levels, ensuring that outputs and KPI’s are achieved, and all behavioural aspects are addressed.
Corporate Governance, Risk & Compliance
- Manage CDC team in a safe environment that delivers products and services that conform to all legal, safety, environmental and quality aspects required by company.
Key Performance Measures
- On-time dispatch rate (%).
- Order fulfilment accuracy (%).
- Productivity per labour hour (units/hour).
- Shift schedule adherence (%).
- Received stock available on SAP within 24 hours
- Stock take accuracy >98%
- Compliance to scanning adherence 100%
- Ensure picking accuracy 100%
- Compliance to quality standards and customer expectations (No skew, poorly wrapped, damaged or dirty products to be dispatch)
- All trucks to be dispatch before 9AM on a daily basis
- Inventory accuracy (%).
- Shrinkage/loss rate (%).
- Stock discrepancy resolution time (hours/days).
- Stock availability rate (%).
- % reduction in operational downtime.
- Number of improvement initiatives implemented.
- Cost savings achieved (per shift/month).
- Productivity improvement rate (%).
- On-time submission of reports (%).
- Accuracy of shift reporting (%).
- Daily updated KPI’s
- Full compliance of sign off on dispatch packs
To apply immediately for this position click here: www.unique.co.za/candidate_registration_1.aspx?JobID=78282&referrer=Unique
|