Admin/ Receptionist (Administrator/ Data Entry and Receptionisy)

• Capture registration information into the data base and compile registration submissions
• Responsible for updating and maintaining customer information on the customer service database
• Resolve customer queries within the agreed SLAs
• • Responsible for the end to end management of the query portal, logging, and monitoring customer queries.
  • Escalate complex queries to Supervisor
  • Obtain relevant documents in request of the increase of credit limit, and present them to the Supervisor, to be processed according to company policies and procedures
  • Resolve customer incidents and provide regular updates with regards to progress
  • Daily filing of application forms:  electronically, manual applications on the lockable cabinet
  • Process orders, forms and applications, follow-up on delivery of orders, damaged orders, and lost orders
  • Update payments on customer accounts, and activate the inactive accounts
  • Follow up customer calls where necessary
  • Sending Report to Sales Leaders, Zone managers and Regional managers, and report all queries falling out of SLA.
  • Motivate innovative methods that ensure customer satisfaction is at the highest level with the Supervisor and implement accordingly.

 Field Work Supervisor Aug 2011–Nov 2011

Publicity, listing of all structures and prominent features and updating listing.

Enumeration of households that are occupied by dwelling units in the enumeration area and special dwelling institutions.

Collect relevant and accurate information from all households in the Enumeration area.

Handle queries on the completed questionnaires; perform quality assurance checks on completed listings and all questionnaires before handling them to Field Work Coordinator.

Data Processor:

Receive data for capturing and check completeness and correctness of data

Capture edited in the system

Provide captured information as when captured, ensure proper safekeeping of data

Ensure that questionnaires are grouped according to their status i.e. Completed, Damaged and Unused.

Prepare questionnaires for guillotining and scanning by removing foreign objects and ensuring that they are in scanable condition.

Identify and mark the false positives of numerical values.

Capturing the highlighted information as it appears, and the work is of high quality

• Enroll new members and issuing pin numbers to members to access their accounts
• Updating members profile on Voyager accounts
• Scanning boarding pass for miles allocation
• Forward emails to the relevant departments and phone calls from external
• Handling domestic and international booking queries
• Resolve queries in writing from travel agents and tours operators
• Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence.
• Assist with flight delays, flight schedule change, make and amend reservations as and when necessary.
• • Guide and advised team members that superior passengers; Platinum passengers and Life-time Platinum passengers service levels are upheld and assist the process of ensuring the safe and on-time departure of Star Alliance flights.
  • Liaise with Chauffer Drive Company on arrival and departure to ensure eligible passengers are provided with service on arrival and on departure.
  • Handle Call Centre bookings that needed miles allocation and issue booking Ticket  to members via email
  • Do credit card verification and travel documents for payment of Airport Taxes then issue a Flight Ticket.