Electronics : Warehouse & Distribution Supervisor From 2012-12 To 2018-09
Duties
• Ensure the warehouse and outbound processes and procedures are adhered to by all
• Support sales by ensuring orders are picked and dispatched timeously
• Build and drive a high performing team and contribute towards overall high performance within the company.
• Training of employees to ensure they follow proper processes and procedures when performing their functions.
• Liase with the load planning team to ensure orders are released on time and any customer order issues are resolved on time. Prioritize customer orders collections
• Measure and monitor the performance of the warehouse and outbound staff
• Communicate standards of housekeeping to staff and take appropriate action when standards are not adhered to
• Liase with carriers to ensure all picked orders are dispatched and resolve any issues or problems that may arise. Ensure our loading is carried out properly and trucks leave on time
• 0rdering of warehouse and departmental consumables from relevant suppliers
• Manage and resolve staff and HR issues
• Deal with unexpected / unplanned occurrences with minimum cost or loss of profit
• Plan resources (equipment and people) to meet the warehouse requirements
• Manage warehouse and departmental overtime
• Manage inventory by planning daily cycle counts as well as monthly stock counts
• Ensure that all warehouse and outbound activities support the overall warehouse performance
• Identify performance gaps and implement corrective action in line with best practices
• Completion and communication of weekly and monthly reports.
• Liase with the Inbound /Export manager and staff with regards to Export loads preparations
• Preparation of Export stock to be loaded by checking stock against Invoices
• Inspections on containers to ensure containers are in good condition and loading supervision
• Identify potential risk areas and implement solutions to minimise these risks.
Consumer Products - FMCG : Debriefing and Receiving Manager From 2009-08 To 2011-11
Duties
Challenging existing procedures and processes to ensure timely, cost effective operation of Debrief and Receiving departments.
To control the entire Debrief and Receiving operation ensuring that functions are carried out efficiently and effectively.
Ensure that the Debrief and Receiving procedures are implemented and adhered to.
Ensure that the Debrief and Receiving equipment is kept well maintained.
Maintaining Customer Service at the required levels.
Preparing Debrief and Receiving budgets.
Managing of monthly expenditure versus budget.
Investigating and resolving product issues from trade and warehouse.
Complete and monitor weekly and monthly efficiencies of Debrief and Receiving departments.
Control all processes regarding damages timeously.
Manage departmental staff and HR issues
Manufacturing : Logistics Manager From 2008-03 To 2009-07
Duties
Ensure Warehouse operations support sales
Ensure sufficient inventory is available
Monthly inventory cycle counts
Investigate discrepancies and make adjustments
Ensure operations run smoothly.
Coordinate warehouse operations with warehouse personnel.
Doing reports to analyse workflow and identify improvements
Supervise logistics/transport process and tracking of goods from local w/house and import goods
Liasing with clearing agents with regards to incoming shipments
Purchasing from suppliers of specialised items
Ensure compliance regulations within legislations are implemented
Liasing with UTi with regards status of sea freight shipments
Application of import permits from department of health, agriculture police.
Liasing with Port Health authorities regarding detained shipments
Do follow up with UTi with regards status of airfreight shipments
Liase with sales and customer service teams
Supervise warehouse contractors.
Transportation - Logistics : Reverse Logistics Manager From 2007-07 To 2008-02
Duties
Essentially responsible for ensuring that all processes relating to stock returns are completed
Responsible for accepting and checking all returned stock and ensuring that the necessary credits are initiated, stock returned to the warehouse or the vendor (Returns from Customers, Branches, Couriers, Returned deliveries etc)
Ensure that the process flow between customer return, collections, accounts and warehouse are completed.
Arrange for stock to be collected from customers (As per approval process) and ensure the credit note process is completed.
Responsible for sending faulty stock to vendors on a weekly basis for testing. Follow up on results communicate with customers on results.
Ensure that the various warranty warehouses are reconciled and cleared on a monthly basis.
Ensure that the different returns processes per vendor are documented and adhered to.
Resolve credit note queries from accounts department.
Arrange for the distribution of collection boxes for empty toner
Arrange for Empty toners recycled or destroyed as per vendor specification.
Retail - Wholesale : Assistant R.Manager/Franchise Manageer From 1999-06 To 2001-06
Duties
Monitoring the rate of returns
Investigating reasons for high rate of returns
Identifying any product quality defects
Maintaining the inventory value to an acceptable level and standard
Assisting with the distribution function
Planning monthly cycle counts and financial stock takes
Identifying staff training needs and liaising with the training manager
Ensuring promotional products are readily available
Dispatching orders in containers throughout the country utilizing RTT courier containers and CMB courier trucks
Allocating dispatch of individual customer orders through company delivery vans and Speed services
Locking the warehouse once all orders have been dispatched
Adminstrative of the document
Promoting the franchise
Position held: Franchise Order Processing Clerk
Duration: July 2004 to June 2005
Duties:
Processing franchise orders
Loading different discount structures to orders
Processing franchise credit notes
Assist in processing retail orders and credit notes
Doing corrections on credit notes and orders captured online
Solving customer queries regarding credit notes
Helping customers get scarce spare parts
Position held: Production Supervisor
Duration: July 2003 to June 2004
Duties:
Processing franchise orders
Loading different discount structures to orders
Processing franchise credit notes
Assist in processing retail orders and credit notes
Doing corrections on credit notes and orders captured online
Solving customer queries regarding credit notes
Helping customers get scarce spare parts
Overseeing the overall functioning of the production department and the packaging warehouse
Position held: Returns Supervisor
Duration: July 2001 to June 2003
Duties:
Checking all credit notes before processing
Overseeing production of second hand stock
Making preparations for financial stock take
Solving customer queries pertaining to credit
Planning and drawing the repairs schedule
Overseeing the overall functioning of the returns department
Ordering of spare parts for production and repair purposes
Position held: Returns Receiving Clerk
Duration: June 1999 to June 2001
Duties:
Receiving used and new stock
Checking quality of all received stock
Booking and handling repairs
Attending to customer queries pertaining to returned stock and credit notes
Maintaining high standard of customer service
Helping the Returns Supervisor with conducting monthly cycle counts